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MyALD Latvia

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Contracts info

Contracts info

IN THIS SECTION YOU CAN FIND OUT GENERAL INFORMATION OF YOUR CONTRACT, AS WELL AS LEARN MORE ABOUT SERVICES INCLUDED IN YOUR CONTRACT

  • Door to door service
  • Roadside assistance
  • Tyre change and storage
  • Insurance
  • Replacement cars
  • Maintenance and repairs
  • Invoice administration
  • Accident management

Please click on the link and provide required details to log in securely

Please click on the link and provide required details to log in securely
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24h Roadside assistance

24h Roadside assistance

When necessary, feel free to use the 24 hour Roadside Assistance by calling +371 67819722

ALD Automotive 24h Roadside Assistance provides following support:

  • Advice on problem situations on the road
  • Assistance on site (e.g.  when the car cannot be started, a tire needs to be replaced, car keys are locked in the car etc.)
  • Towing the vehicle to the nearest partners garage or to Riga. In cases when car has to stay in the garage, the way home for the driver and passengers will be organized.

NB!

24h Roadside Assistance is provided in the territory of the EEA (European Economic Area).

Abroad services are provided with the support of cooperation partners.

Click on the link to fill online form and get real time data about roadside assistance arrival
Click here
Insurance

Insurance

The car you are driving has the:

  • Compulsory Motor Third Party Liability (CMTPL) insurance;
  • Voluntary Motor Own Damage (MOD or CASCO) insurance.

The CMTPL insurance covers the insurance of the civil liability of the owner or rightful user of the vehicle for damage caused to a third person in a traffic accident, i.e. it indemnifies the damage if the driver has caused it to third persons or their property.

The MOD insurance covers the following risks:

  • collision with another vehicle or obstacle;
  • overturn and fall (e.g. from bridge etc.) of the vehicle on the move;
  • collision with pedestrian or an animal;
  • fire, explosion;
  • natural disasters (storm, flood, lightning, hail, earthquake, avalanche, landslide);
  • damages from falling objects;
  • illegal actions by third parties;
  • theft, robbery, burglary, stealing.

NB!

Claims management

Claims Management

What to do if you are involved in an accident?

Turn on the emergency lights and set up the warning triangle! At night-time do not forget safety vest!

  • If possible, fill out the agreed statement (see below)
  • Otherwise call the police 112 and emergency if necessary 03 or 112 
  • If, according to the traffic rules, the car may not be used further in the traffic and needs towing, call ALD Automotive 24 Hour Roadside Assistance. Phone No +371 67819722 

Agreed statement form may be filled out only if the following conditions are met:

  • Only two cars are involved and both may be used further in traffic (no need for towing)
  • There are no victims
  • Both parties can agree on the circumstances of the accident
  • Third party property is not damaged

If at least one of the above mentioned conditions is not met, call the police immediately from the site on 112.

The accident must be registered with ALD Automotive within 3 business days. Phone No +371 67783386.

ALD Automotive will represent you in all insurance case-related matters:

  • handle the necessary documents;
  • negotiate with the insurance company;
  • organize repair works;
  • monitor and inform of repair deadlines.
Submit online insurance claims form
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Technical maintenance and repairs

Maintenance and repairs

  • Please make sure that regular technical maintenance is carried out in accordance with the manufacturer’s instructions
  • All maintenance and repair works are carried out only by an authorized service provider approved by ALD Automotive. Please make sure that all maintenance works are recorded in vehicle Service Book
  • Any technical maintenance and repair works related to vehicle warranty must be carried out only by the particular vehicle brands authorized dealer service center
  • Other repairs not related to vehicle warranty retention (e.g. lamp or wiper blade change, technical fluid replenishment) may be carried out by other repair shops that are approved as ALD Automotive partners
  • The list of approved partners can be found in Service providers section or My ALD mobile app
  • To apply for technical maintenance or repair please call ALD Automotive or the respective service centre to make an appointment

Important!

  • The recommended interim servicing, not set as mandatory by manufacturer, is not included in rental payment
  • We appreciate your efforts to take care of your car by regularly cleaning it and checking the level of oil and other technical liquids
  • We also appreciate you not smoking in the car
Tyre change and storage

Tyres management

This service provides:

  • Tire storage at ALD Automotive tire partner. Full tire partners list is available in Service providers section and My ALD mobile app
  • Seasonal tire mountig twice per year
  • Worn out tire replacement to new ones in cases, when the tread depth does not comply with the rules

Tire change is organized as follows:

  • ALD Automotive will inform you, when the tire change season has begun
  • If your car tires are stored in Riga, you can book the appointment electronically on our website. If tires are stored outside Riga, please book your time by calling to the respective tire centre
Replacement vehicle

Replacement car

During your vehicle repairs ALD Automotive offers to rent a replacement vehicle

In cases when replacement vehicle is not included in lease agreement or being used longer than the included relief days, it will be provided according to ALD Automotive standard price list.

If there is a need for replacement car, please contact us:

Customer Service

Phone No: +371 67783388

E-mail: service.lv@aldautomotive.com

Replacament car order has to be approved by your manager!

Door to door service

Door to Door

If this service is included in lease agreement, ALD Automotive will pick up the car from your office and deliver it to specified service provider to perform:

  • Annual technical inspection
  • Tire change
  • Regular technical maintenance and other repair works
  • Damage evaluation and repairs after insurance case

After finishing repair works, your car will be delivered back to your office.

This service is provided within territory of Riga city.

Useful info

Useful info

Customer Service

Phone No. during business hours: +371 677 833 88

Phone No. outside business hours: +371 67 819 722 (24h Roadside assistance)

info.lv@aldautomotive.com

service.lv@aldautomotive.com

https://www.aldautomotive.lv/en/drivers-area/useful-information

Please inform ALD Automotive on any vehicle damages as soon as you notice them! We will advise you on the necessary actions in order to reduce or eliminate additional costs for your company.

We wish you a successful and safe driving!
Sincerely ALD Automotive

Useful Documents

Useful Documents

LIETOTĀJA ROKASGRĀMATA / AUTOMOTIVE DRIVER’S GUIDE

MAIŅAS AUTO / REPLACEMENT CAR

FLEX AUTO NOMA / FLEX SHORT TERM RENTAL

AUTO ATGRIEŠANA / RETURN OF VEHICLE

APDROŠINĀŠANA